Outbound Long Distance Billing Inquiries and Disputes
Should you have a Billing inquiry, dispute or require help reading your invoice for Outbound Long Distance calls to Canada, USA and International, please contact the TELUS Settlements team at billing-settlements@telus.com (as noted in your OV Bi-Directional Contract).
All other Billing Inquiries, disputes and Escalations
Billing inquiries:
Should you have a Billing Inquiry or require help reading your invoice, please contact the number which is displayed on your invoice.
Billing disputes and escalations:
Ensure that you have submitted a TSR request before escalating an issue as you will need the TSR number for any future escalations
| LEVEL 1 |
For Billing Disputes, use the online tool "TELUS Service Request (TSR)" to log your dispute. Note: If you do not have access to the TSR online tool, contact Lea Beaudry (lea.beaudry@telus.com) for setup and access to the tool 1. In your web browser, go to https://tsr.telus.com 2. Log in with your TSR username and password 3. Submit a request in TSR If you require further assistance, please email gtps.billing@telus.com with the subject line “TSR Help Required" |
| LEVEL 2 |
Service Escalation Desk TPS.Order.Resolution@telus.com |
| LEVEL 4 |
Business Customer Care Manager Amit Rege Office: 647.518.2611 |
LEVEL 3 |
Partner Solutions Service Management Director Bob Yoon 416.883.6659 |