General Information
All articles with global visibility.
Important update on brown out periods. Please note that the following products have brown out business days starting December 2023 to early January 2024:...
Fri, 6 Dec, 2024 at 1:36 PM
Important update on brown out periods. Please note that the following products have brown out business days starting December 2024 to early January 20...
Thu, 10 Oct, 2024 at 11:34 AM
Outbound Long Distance Billing Inquiries and Disputes Should you have a Billing inquiry, dispute or require help reading your invoice for Outbound Long ...
Thu, 3 Aug, 2023 at 3:26 PM
updated NOV22 Creating and Viewing Support Tickets To Create a Ticket In the top navigation bar, select Support A new Support: One Voice tab will op...
Thu, 29 Dec, 2022 at 10:13 AM
Escalations Escalation contact list effective January 2022 Escalations should only occur if the communicated Target Date has been exceeded. Helpful...
Thu, 27 Mar, 2025 at 1:11 PM
1 April 2025 Changes to Off-Net Providers for One Voice and One Voice+ Services Dear Valued One Voice and One Voice+ Customers, We are writing to inform ...
Tue, 1 Apr, 2025 at 1:48 PM
In our efforts to improve and streamline our response times to you for incidents and maintenance on the systems, we are happy to announce the launching of o...
Thu, 29 Dec, 2022 at 10:23 AM
Updated June 2021 Hours of Operation To better serve you, specialized teams have been established to support your inquires. OV Support Team for a...
Tue, 17 Dec, 2024 at 11:52 AM