1 April 2025
Changes to Off-Net Providers for One Voice and One Voice+ Services
Dear Valued One Voice and One Voice+ Customers,
We are writing to inform you about changes made to our off-net providers that support our One Voice and One Voice+ services. As part of our ongoing commitment to delivering exceptional service and expanding our network capabilities, TELUS has made strategic adjustments to our off-net partnerships.
Key Points:
- Enhanced Network Reliability: By optimizing our off-net provider relationships, we aim to increase overall network reliability, providing you with more stable and consistent service.
- Reduced Off-Net Reliance: These changes will allow us to reduce our dependence on off-net providers, giving us greater control over service quality and performance.
- Streamlined Operations: This update will enable more efficient operations and improved DID (Direct Inward Dialing) inventory management, leading to better service delivery.
- Minimal Impact: There will be minimal impact on our current availability footprint.
Our team is working diligently to ensure a smooth transition. We are confident that these changes will ultimately result in an improved experience for our One Voice and One Voice+ customers.
If you have any questions or concerns about these changes, please don't hesitate to reach out to our dedicated support team at support@onevoice.works. We're here to assist you and address any inquiries you may have.
Thank you for your continued trust in TELUS. We appreciate your business and look forward to serving you with enhanced capabilities.